So today I got my second pair of Tieks in the mail. They are technically my first. Remember when I was so excited about my Romantic Blush Tieks back in April? Read about that here. Well, something went wrong. After only a few days of wearing the shoes, the silver pieces which made the leather resemble snakeskin started to flake and peel off on the back of one of the shoes. They were beautiful, don’t get me wrong, but with a price tag of $265, this had to be a defect, right?
So I contacted Tieks. They requested pictures. I sent pictures. They couldn’t tell what I was talking about from the pictures. They requested I send the shoes back. I sent the shoes back. Cricket cricket. I checked in on the shoes. The “leather experts” were looking at them. Cricket cricket. I checked in on the shoes again. They couldn’t figure out why that had happened to the shoes and they don’t normally take worn shoes back, but they would make an exception in my case, however, due to the nature of the problem, they said it might happen again (???) and I was advised to choose another type of leather. While this was disappointing because I really loved the color I’d originally picked, I went with my second choice of Starstruck. Cricket cricket. I checked in on the shoes again. They requested my address…which I thought they might have from the original order. I sent my address. The shoes were shipped pronto and I received them today…a month and a half later.
I have to say that once again I am in love with the shoes. They are bright and shiny and sparkly and I love bright, shiny, sparkly things!
Here they are on my nasty suntanned, mosquito-bitten feet. Thanks, garden.
It’s hard to see, but there are tones of blue purple and green in with the gold. They are quite lovely and should go with everything.
I just really hope the shoes hold up. Tieks is what I consider to be a luxury brand and the quality of the products needs to convey that. I also believe the customer service needs to be top notch when you are selling products with this kind of price tag and have references from famous people on your page. In this area I think the company can improve, but overall I am pleased that they sent another pair.
I really believe in consumer advocacy. If you love a company, let them know, tell them what you think is awesome about what they do. If you think a company has room for improvement, or you are displeased with a product, also let them know and give them the chance to make good on it. The more you respectfully make your voice heard, the better experience you’ll have in the future as a consumer.
For now, I’m just glad to have these pretty shoes back on my feet!
I know this is quite old, but for anyone searching, I thought I'd post.
I LOVE my starstruck Tieks, but shoppers should be aware that the company specifically warns that the finish on these is delicate. In my case, the shoe has held up well, but after about a year, the finish is gone where my big toe hits the top of the shoes, as well as around the sole (which isn't very noticeable, since that's really the part hitting the ground!)
I contacted the company to see if they could be repaired (they say they can't) and they generously offered me a discount on a replacement pair. Since I knew this could be an issue when I purchased them, I think that's a reasonable offer, but it is something to keep in mind.
I know this is quite old, but for anyone searching, I thought I'd post.
I LOVE my starstruck Tieks, but shoppers should be aware that the company specifically warns that the finish on these is delicate. In my case, the shoe has held up well, but after about a year, the finish is gone where my big toe hits the top of the shoes, as well as around the sole (which isn't very noticeable, since that's really the part hitting the ground!)
I contacted the company to see if they could be repaired (they say they can't) and they generously offered me a discount on a replacement pair. Since I knew this could be an issue when I purchased them, I think that's a reasonable offer, but it is something to keep in mind.